As we look ahead to 2025, the facility services industry is embracing transformative technologies to address key challenges like labor shortages and rising wages, operational inefficiencies, and the demand for data-driven decision-making. At the recent ISSA Show in Las Vegas, several trends stood out as potential game-changers. Below are some innovations poised to reshape the field.
1. Autonomous Cleaning: Beyond Floor Scrubbers
The surge in autonomous cleaning technology continues to redefine facility management. While previous years focused on floor scrubbers and vacuums, 2025 will see the adoption of more versatile robots capable of scrubbing, vacuuming, sweeping, and drying with minimal human intervention. Several robot manufacturers highlighted docking stations that enable these robots to charge, refill, and empty waste independently.
Complementing this hardware evolution is the rise of retrofitting solutions, displayed by one vendor, which transforms manual cleaning equipment into autonomous machines. This innovation reflects a broader trend toward accessible automation, paving the way for even smaller operators to adopt robotic solutions.
For more information on how KBS helps clients better manage their robotics investments as part of a larger holistic cleaning program, check out this case study.
2. Automation Beyond Cleaning: Robotic Process Automation (RPA)
While physical robotic units take over floors, robotic process automation (RPA) is revolutionizing back-office operations. RPA is streamlining repetitive tasks like billing, invoicing, and collections, speeding up workflows and improving data accuracy. This shift allows facility service providers to allocate resources more effectively and focus on strategic goals.RPA implementation is part of a larger movement toward automation across the industry, as businesses seek to optimize not only physical cleaning tasks but also the administrative processes that support them.
3. Smarter Business Through Workforce Management and Operations Software
Facility and operations managers are increasingly turning to advanced workforce and operations management platforms to streamline operations and improve efficiency. These cloud-based applications handle everything from capacity planning and labor management to escalations and real-time business insights. These platforms integrate seamlessly with other software solutions and offer mobile apps for in-app communication, ticketing systems, and customer support.
Additionally, specialized mobile apps are gaining traction, especially in industries like healthcare, where task management, blueprint scanning, and work scope integration are critical. By consolidating functions such as geofencing, training modules, service validation, and auditing, these solutions empower facility managers with a holistic view of operations. As this software category continues to evolve, it is poised to revolutionize how managers oversee operations and make data-driven decisions.
As a national leader in facility service, KBS makes significant investments in technology, including leveraging its own proprietary operations software to improve service delivery. This includes KBSForce, a cloud operations platform that is used to drive operational insights, performance, and compliance to help clients achieve their brand standards.
4. High-Tech Solutions for Window Cleaning and Beyond
The window cleaning process – yes, window cleaning – is undergoing a technological revolution with drones that replace scaffolding. Two robotics companies showcased drones equipped with hoses and pressure-washing systems, delivering spotless results without manual drying. This innovation not only improves safety but also increases efficiency for urban and high-rise buildings.
Meanwhile, new solutions for small-space cleaning, compact scrubbers, and advanced vacuum tools are boosting productivity. Innovations tailored for specific needs, such as motorized nozzles that double as stand-alone vacuums, are particularly promising for niche applications.
5. Co-Innovation Through Strategic Partnerships
Collaboration with original equipment manufacturers (OEMs) – like those attending ISSA – is driving custom solutions tailored to the unique needs of facility service providers. For example, KBS recently partnered with a top manufacturer to develop a proprietary cleaning system, which combines several pieces of equipment to help improve employee productivity and efficiency. The tool also significantly reduces water, electricity, and chemical usage.
These partnerships exemplify how facility service providers are working with trusted suppliers to innovate and improve outcomes for clients. By aligning with OEMs, providers like KBS are not only staying ahead of the competition but also ensuring the highest levels of quality and efficiency.
6. A Global Wave of Post-Pandemic Innovation
Innovation in facility services is coming from every corner of the globe. Countries like the UK, Italy, and Australia are leading with compact scrubbers, enhanced vacuum accessories, and creative cleaning tools. At the ISSA show, the energy of post-pandemic innovation was palpable, with increased attendance and a flurry of groundbreaking products.
This international collaboration and accelerated pace of innovation signal a thriving future for facility services, where businesses can leverage global advancements to address local challenges.
Staying Ahead with KBS
The facility services industry is evolving rapidly, driven by advances in automation, digital transformation, and collaboration. As these trends reshape the landscape, staying ahead requires more than just awareness—it demands a trusted partner with the expertise to implement innovative solutions effectively.
At KBS, we are committed to helping our clients navigate and capitalize on these innovations. From advanced operational management platforms like KBSForce™ to leveraging robotics, AI, and significant partnerships, KBS ensures your operations remain efficient, compliant, and future-ready.
Request a demo today or contact Wess at wwelsby@kbs-services.com to learn how our solutions can keep your facilities at the forefront of technology and innovation in 2025 and beyond.
